Medical Disclaimer and Safety

At Serene Island, your comfort, wellbeing, and safety are important to us.

From time to time, we receive questions asking whether our neck pillow or body pillows can help with specific medical conditions, relieve pain, or improve symptoms. While we’re always happy to explain how our products are designed and how to use them, we’re not able to provide medical advice.

We do not provide medical advice

The information provided on this website (including product pages, blog posts, emails, customer support messages, and social media content) is for general information purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.

Individual results may vary

Some customers choose to share their personal experiences in reviews, testimonials, or messages. These experiences are individual opinions and are not a guarantee that you will achieve the same result. Customer reviews and testimonials should not be considered medical advice.

Speak with a healthcare professional first

If you have any existing medical conditions, injuries, or concerns, we strongly recommend speaking with your doctor or qualified healthcare professional before using our products. This is especially important if you:

• Have chronic pain, ongoing neck, shoulder, or back issues
• Have a diagnosed medical condition that affects sleep or breathing
• Are recovering from surgery or under medical care
• Are pregnant, elderly, or have limited mobility
• Have any condition where changes to posture, support, or sleeping position may affect you

Our products are not medical devices

Serene Island products are designed for comfort, support, and sleep wellness. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Use as directed

Please follow the care and usage instructions provided with your product. If you experience discomfort or unusual symptoms while using any Serene Island product, stop using it and seek advice from a qualified healthcare professional.

Need help choosing a product?

If you have questions about sizing, firmness, height options, or how to use the pillow on different sides, our team is happy to help with general guidance.

You can reach us anytime at support@sereneisland.com.au.