NDIS Invoices

All orders come with a general tax invoice in your order confirmation email. However if you are a NDIS plan holder and would like to request an invoice for funding, please request one from our customer support team support@sereneisland.com.au before making purchases. We will sort it out for you.

We are currently not a registered NDIS provider but we are more than happy to work with yourself or your plan manager to provide your invoice and ensure it is fully compliant with NDIS and your specific situation. 

How to request an invoice

To speed up the process, please include NDIS invoice request in your email subject and provide the following details:

• Participant name
• Product details (size, colour, quantity)
• Shipping/billing address, name and phone number
• NDIS number

We will send through a complete invoice including a link to pay via any instant payment method (card, PayPal etc) or bank details for bank transfer. 

If you need to pay via bank transfer, please use your invoice number in the description of bank transfers and email us the remittance once paid.

Please note to work with your plan manager to confirm any funding eligibilities as we cannot offer any advice related to your medical situation.